·Door to Door service.
·365 Days * 24Hrs on-call service.
·Door to Door service.
·365 Days * 24Hrs on-call service.
we provide on-site troubleshooting services within the following timeframe ( Working Days):
·Suzhou City: within 2 hours
·Jiangsu province: within 12 hours
·Shanghai City: Within 4 hours
·Other City within China: within 24-48 hours
There are also the engineer-onsite-stay-support for below situation.
·New machine handed-over to user in the first 1-4 weeks.
·Offline Machine with a certain quantity.
·In-line Machine during the warranty.
·Other important/critical process or requirement.